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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Measuring and Sustaining Change: In this section, the focus is on the key performance indicators for change initiatives, monitoring and evaluating change progress, and strategies for sustaining change.
Topic 2	Ethics and Change Management: This section covers ethical considerations in change management, managing the human side of change, and organizational and individual needs.
Topic 3	Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.
Topic 4	communication methods and channels, and effective messaging for different stakeholder groups.
Topic 5	Communication in Change Management: This section covers developing a communication strategy
Topic 6	Change Management Models and Theories: This section discusses Lewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, and Kübler-Ross Change Curve.
Topic 7	Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.

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APMG-International Change Management Foundation Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following statements about the use of symbolic actions and symbolism to appeal to people's hearts and minds are true?
Leaders must lead by example
Only leaders can influence change

A. Only 2 is true
B. Only 1 is true
C. Both 1 and 2 are true
D. Neither 1 nor 2 is true

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Symbolic actions and symbolism are powerful tools in change management to emotionally engage stakeholders, as per the APMG Change Management Foundation. Statement 1 ("Leaders must lead by example") is true because leaders' visible actions (e.g., adopting new behaviors) reinforce change messages and build trust, appealing to hearts and minds. Statement 2 ("Only leaders can influence change") is false, as the framework recognizes that change agents, line managers, and even peers can influence change-not just leaders. Thus, only Statement 1 holds true in the context of symbolic influence.

NEW QUESTION # 22
According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

A. Team operating processes
B. Team mission, planning and goal setting.
C. Team inter-personal relationships
D. Team roles

Answer: C

Explanation:
Explanation
According to Glaser and Glaser, team effectiveness is influenced by four elements: team mission, planning and goal setting; team roles; team operating processes; and team inter-personal relationships. Team inter-personal relationships refer to the quality of communication, trust, respect, and collaboration among team members.
This element enables team members to help each other address challenges, as well as share feedback, ideas, and emotions. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 23
When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channelistrue?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

A. Only 2 is true
B. Neither 1 or 2 is true
C. Only 1 is true
D. Both 1 and 2 are true

Answer: D

Explanation:
Explanation
Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements
1 and 2 are true. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 24
Why do Line Leaders make effective Change Agents?

A. They have the time to dedicate to the change
B. They have local decision-making authority
C. As leaders they are unaffected by the change
D. They can support and influence local staff

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Line Leaders are pivotal in change management, as per the APMG Change Management Foundation, due to their proximity to frontline staff. Option C ("They can support and influence local staff") is correct because their role enables them to provide direct support, address concerns, and model change behaviors, influencing their teams effectively. Option A overstates their authority, Option B is false as they are affected by change, and Option D is unrealistic given their operational duties. Their effectiveness lies in their local influence and support capacity.

NEW QUESTION # 25
Which of the following statements about a 'Force Field Analysis' are true?
1.It can reveal both barriers to overcome and possible sources of resistance
2.It should be created independently by the change manager

A. Only 2 is true
B. Only 1 is true
C. Both 1 and 2 are true
D. Neither 1 nor 2 is true

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Force Field Analysis in APMG identifies driving/restraining forces (1-true), but requires collaboration, not solo creation (2-false). A is correct.

NEW QUESTION # 26
......

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Change-Management-Foundation Training Materials & Change-Management-Foundation Exam Dumps & Change-Management-Foundation Study Guide

APMG-International Change-Management-Foundation Exam Syllabus Topics:

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APMG-International Change Management Foundation Exam Sample Questions (Q21-Q26):

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Change-Management-Foundation Training Materials & Change-Management-Foundation Exam Dumps & Change-Management-Foundation Study Guide

APMG-International Change-Management-Foundation Exam Syllabus Topics:

Newest APMG-International Reliable Change-Management-Foundation Test Cram Offer You The Best New Dumps Ebook | Change Management Foundation Exam

APMG-International Change Management Foundation Exam Sample Questions (Q21-Q26):